RESPONSIVE WEBSITE DESIGN AND DEVELOPMENT NEWBURY BERKSHIRE

Joomla Website Maintenance & Support

Greenlizzard Studios Joomla Support

Peace Of Mind That Your Website and it's database is safe, secure and will continue to run smoothly.

As Joomla Specialists, we have many years experience installing, fixing and upgrading Joomla based websites and can offer our current, as well as new clients, a monthly maintenance cycle that ensures;

  • Core Files are up-to-date and secure
  • Templates and Frameworks are Updated
  • Components, modules and plugins are updated and secure

When it comes to hosting a Joomla website, the key things to get right are:

Backups – Joomla runs on a MYSQL database so your website is continuously updating. If you don’t keep regular, ongoing backups, you stand the chance of losing data should anything go wrong.

Security – Joomla is extremely secure when it is continually updated with the latest patches.

Performance – The difference between a well-optimised site and a non-optimised site can make a huge difference to your site’s load speed – and in turn it's SEO and conversion performance.

Greenlizzard Studios offers a managed website maintenance program for Joomla based websites. Our service is professional, inexpensive and takes care of all your web support needs. Whether you are a small business or a large organisation with multiple websites.

Maintenance Plans

We offer 5 straightforward maintenance packages

*All payments are handled securely by GoCardlessGo Cardless Logo

Single

Basic Plan

£30

  • 1 hr of Work
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £35/p.hr
  • Single Payment
  • Direct Debit Payment

Buy This Plan

Per Month

Basic Plan

£25/pm

  • 1 hr of Work
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £35/p.hr
  • Billed Monthly
  • Direct Debit Payment

Buy This Plan

Per Year

Basic Plan

£240/pa

  • 1 hr of Work
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £25/p.hr
  • Billed Yearly
  • Direct Debit Payment

Buy This Plan

Single

Starter Plan

£60

  • 2 hr of Work
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £35/p.hr
  • Single Payment
  • Direct Debit Payment

Buy This Plan

Per Month

Starter Plan

£55/pm

  • 2 hr of Work
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £30/p.hr
  • Billed Monthly
  • Direct Debit Payment

Buy This Plan

Per Year

Starter Plan

£550/pa

  • 2 hr of Work/pm
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £25/p.hr
  • Billed Yearly
  • Direct Debit Payment

Buy This Plan

Single

Standard Plan

£95

  • 3 hr of Work
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £35/p.hr
  • Single Payment
  • Direct Debit Payment

Buy This Plan

Per Month

Standard Plan

£80/pm

  • 3 hr of Work
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £30/p.hr
  • Billed Monthly
  • Direct Debit Payment

Buy This Plan

Per Year

Standard Plan

£850/pa

  • 3 hr of Work/pm
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £25/p.hr
  • Billed Yearly
  • Direct Debit Payment

Buy This Plan

Single

Advanced Plan

£155

  • 5 hr of Work
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £35/p.hr
  • Single Payment
  • Direct Debit Payment

Buy This Plan

Per Month

Advanced Plan

£130/pm

  • 5 hr of Work
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £30/p.hr
  • Billed Monthly
  • Direct Debit Payment

Buy This Plan

Per Year

Advanced Plan

£1400/pa

  • 5 hr of Work/pm
  • System & Extension Updates
  • Template/Framework Updates
  • Modules & Plugins Updates
  • 1 Backup
  • Itemised Report
  • Additional Work £25/p.hr
  • Billed Yearly
  • Direct Debit Payment

Buy This Plan

 Plan Details

Work Per Month

Work Per Month

This is the amount of website design and development work every month. This can help you get simple tasks done on your website quickly and easily by having Greenlizzard Studios perform tasks such as formatting images, adding or editing articles.

System & Extension Updates

System & Extension Updates

Joomla!, like any other CMS requires advanced updates. These updates are very important as they often fix issues and contain security patches for your protection. With our Maintenance Plan we will provide updates to Joomla! and third party Joomla! extensions.

These routine Joomla! updates only include "minor" updates within a "major" version. For example, Joomla! 2.5 to or 2.5.8. or 3.0 to 3.4.1 . Major updates,such as Joomla! 1.5 or 2.5 to 3.4 would require additional time and effort and will include an additional charge. The time and costs associated with a major upgrade varies based on each website and will be determined at the time the update is needed or requested.

Monthly Website Backups*

Monthly Website Backups*

We carry out a complete backup of your website every month. This backup includes all files on the server as well as the database containing all of the site settings and database resources. This back up can be used to restore your site to a previous state in case of accidental content deletions or any other occurrences that may cause loss of content. You may also request a back up before the regular monthly backup if you are planning to make extensive changes on your own and want to have a backup as a safety net before you start. Greenlizzard Studios will also do a backup before making any large or extensive changes to the site based on support requests.

*Greenlizzard Studios would need to access your cpanel and FTP details in order to complete a backup and may not be able to provide the monthly backup service if you do not have access to these details. This would have to be determined based on your website hosting plan with your service provider.

Monthly Reports

Monthly Reports

Each month we will send you an itemised report on the services provided as part of you maintenance plan. This short bullet point list will also contain any support ticket requested work that was completed during that month.

Support Ticket Response

Support Ticket Response

After receiving your support ticket request, Greenlizzard Studios will evaluate the time required for completion and send you a response as soon as possible. Response time will be not be more than 24 hours.

Completion Time

Completion Time

Completion time for support requests will be based on the following criteria:
  • Order of submission (first come first serve)
  • Time required to complete the requested work
  • Your maintenance plan level
After prioritising all of our support requests based on these criteria we will estimate the time of completion for each request. Requests will not take longer than 2 business days. If more than 2 days is required or your request exceeds the available plan time, we will contact you.

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